At RISE, we stand by the quality of our products and want you to feel confident in every purchase. If you are not completely satisfied, we’re here to help.
1. Returns
- You may return items within 30 days of delivery for a refund, exchange, or store credit.
- To be eligible, items must be:
- Unworn, unused, and unwashed.
- In their original packaging with tags attached.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards.
- Sale or clearance items marked “Final Sale.”
- Personalized or custom products.
3. Refunds
- Once your return is received and inspected, we’ll notify you of approval or rejection.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
- Shipping costs are non-refundable.
4. Exchanges
- Exchanges are offered for the same product in a different size or color, subject to availability.
- If the requested item is unavailable, you may choose a refund or store credit.
5. Shipping Your Return
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- For your protection, we recommend using a trackable shipping service.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 7 days of delivery. We’ll arrange a replacement or full refund at no cost to you.
7. Questions?
We’re here to help. Reach out with any concerns.