At Rise Sport Store, we want to make sure your order reaches you quickly, safely, and without hidden costs.
Processing Time
- All orders are processed within 1–3 business days (excluding weekends and public holidays).
- Once your order has been shipped, you’ll receive an email with your tracking details.
Shipping Rates & Delivery Times
- We offer a flat rate shipping fee of R99 on all orders, regardless of size or weight.
- Delivery typically takes 2–3 business days once your order has been processed and dispatched.
- Delivery times may vary slightly for rural or outlying areas.
Shipping Areas
- We currently ship across South Africa.
- For international shipping, please contact us at [insert email] before placing your order for a custom quote.
Order Tracking
- Every order comes with a tracking number, which will be sent to you via email once your order leaves our warehouse.
- You can track your order directly with the courier service using the link provided.
Delays & Issues
- While our courier partners are reliable, delays may occur due to unforeseen circumstances such as weather conditions or service disruptions.
- Rise Sport Store is not responsible for delays outside our control but we will assist you in resolving any courier issues as quickly as possible.
Damaged or Lost Orders
- If your order arrives damaged, please notify us immediately with supporting photos of the packaging and items.
- In the event that your order is lost in transit, we will work with the courier to either replace or refund your order.
Address Accuracy
- Please double-check that your shipping address is entered correctly at checkout.
- Rise Sport Store cannot be held responsible for orders sent to incorrect or incomplete addresses provided by the customer.